How we work
Five stages, and you always know which one you are in.
01
Discover
We learn how the business actually runs and where time and money are being lost.
We spend time with the people who do the work every day, look at how information moves through your business today, and identify where it breaks. If we think the problem is smaller than you expected, we say so before you commit to anything.
YOU GET — A WRITTEN SUMMARY OF THE PROBLEM AND OPTIONS
02
Plan
We agree what will be built, what it costs and when each part arrives.
We agree exactly what will be built, in what order, at what cost, and what is deliberately left out of this phase. Nothing starts until you have that in writing and are comfortable with it.
YOU GET — SCOPE, TIMELINE AND FIXED PRICE
03
Build
You see working software every week, not a progress bar.
Work is delivered in weekly increments to an environment you can log into and try. You see progress as working software rather than status reports, and changes are priced as they come up rather than at the end.
YOU GET — WORKING SOFTWARE EVERY WEEK
04
Launch
We move you across carefully, with training and a way back if needed.
We move your data across, train the people who will use the system, and go live at a time that suits your business. If anything goes wrong on the day, there is a tested way back.
YOU GET — A LIVE SYSTEM, TRAINING AND DOCUMENTATION
05
Support
We stay available for fixes, questions and the next round of improvements.
After launch we monitor the system, respond to issues within an agreed window, and keep improving it as your business changes. Whether or not you keep us on, everything is documented and handed over.
YOU GET — SUPPORT COVER AND FULL HANDOVER
Ways to work with us
HOW WE ENGAGE
Project
A defined system with a fixed scope, agreed milestones and a delivery date. Best when you know what you need built.
HOW WE ENGAGE
Retainer
Ongoing capacity each month for products that keep changing — improvements, integrations and support in one agreement.
Communication
A weekly call and a shared channel for everything in between. No status waiting for a meeting to surface.
Time zones
We agree overlap hours up front and work asynchronously around them, so nothing depends on everyone being online at once.
Ownership
Code, accounts and documentation are yours from day one, whichever way you choose to work with us.